Refund policy

Returns and Refunds Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase, and we understand that sometimes things don't work out. If you need to return an item or request a refund, please review our policy below.

To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging with all tags, labels, and accessories (if applicable).
- Returns must be requested within 30 days from the date of purchase.

To initiate a return, please follow these steps:
Contact our customer service team at indemanduk1@gmail.com or via WhatsApp at 07712 407498 with your order number and reason for return.
Our team will provide you with a return authorization and further instructions on how to send your item back.

Please note: You are responsible for the return shipping costs, unless the item is defective, damaged, or if we made an error in processing your order.

Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original payment method. Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

Defective or Damaged Items
If you receive an item that is defective, damaged, or incorrect, please contact us within **7 days** of receiving the product. We will provide a full refund or send a replacement, including covering return shipping costs.

Late or Missing Refunds
If you haven’t received your refund yet:
1. Check your bank account again.
2. Contact your credit card company or payment provider as there may be processing delays.
3. If you’ve done all of the above and still have not received your refund, please contact us at indemanduk1@gmail.com or via WhatsApp at 07712 407498.

Shipping for Returns
To return your product, you should mail it to the address provided by our customer service team. You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance to cover the cost of the item. We cannot guarantee that we will receive your returned item.

Contact Us
If you have any questions or concerns regarding our returns and refunds policy, please reach out to our customer service team:
- Email: indemanduk1@gmail.com
- Phone: 07712 407498

Thank you for shopping with us! We appreciate your understanding and are here to help ensure your satisfaction.